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Homewise Society Ltd |
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Improving Homes—Improving Lives |
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OBJECTIVES
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PERFORMANCE INDICATOR |
TARGET |
ACHIEVEMENTS 1.4.09 to 31.12.09 |
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To provide a fully comprehensive service to assist clients to identify and carry our housing repairs and improvements |
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Number of enquiries |
by personal visit
by telephone
by letter/email |
1000
1300
600 |
1266
527
844 |
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Time from enquiry to first action |
1 week |
0.02 week |
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Average number of weeks from enquiry to completion
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Minor works - 8 weeks Major works - 20 weeks |
6.53 weeks
10.4 weeks
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No of clients receiving assistance to carry out works |
1,500 |
2503 |
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Value of work |
£500,000 |
£438,308.74 |
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Tenure - owner occupier |
80% |
87.5% |
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% of clients who continue to live independently |
70% |
98.36% |
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BME clients as % of all clients |
8% |
2.8% |
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Elderly clients as % of all clients |
60% |
79.7% |
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Disabled clients as % of all clients |
9% |
48% |
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Percentage of non grant aided work |
75% |
89.5% |
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Ratio of public:private funding |
80:20 |
12.4:87.6 |
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Value of work completed/Agency budget |
2:1 |
3.25:1 |
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Approved Contractors list |
Annual review |
Ongoing |
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Percentage of client satisfaction questionnaires |
66% |
94.5% |
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Percentage satisfied with Homewise |
95% |
100% |
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Percentage satisfied with contractor |
90% |
100% |
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Number of maintenance surveys carried out |
30 |
171 |
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b. To provide advice on financing home repairs and improvements |
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Number of clients given assistance |
750 |
775 |
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c. To act as a referral agency connecting clients with national energy efficiency work provider |
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Number of referrals |
500 |
456 |
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Number of clients having works done |
400 |
339 |
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d. To provide additional support to older/disabled people to aid independent living |
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Number of clients supported |
1000 |
1576 |
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Average number of days from enquiry to completion |
Aids 8 days Small repairs - 30 days |
6.66 5.00 |
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e. To assist the local authority by playing an appropriate role in regeneration and similar initiatives |
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No. of regeneration and similar projects participated in |
100% |
100% |
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