OBJECTIVES

PERFORMANCE INDICATOR

TARGET

ACHIEVEMENTS

1.4.09 to 31.12.09

To provide a fully comprehensive service to assist clients to identify

      and carry our housing repairs and improvements

Number of enquiries

by personal visit

by telephone

by letter/email

1000

1300

600

1266

527

844

Time from enquiry to first action

1 week

0.02 week

Average number of weeks from enquiry to completion

Minor works - 8 weeks

Major works - 20 weeks

6.53 weeks

10.4 weeks

No of clients receiving assistance to carry out works

1,500

2503

Value of work

£500,000

£438,308.74

Tenure - owner occupier

80%

87.5%

% of clients who continue to live independently

70%

98.36%

BME clients as % of all clients

8%

2.8%

Elderly clients as % of all clients

60%

79.7%

Disabled clients as % of all clients

9%

48%

Percentage of non grant aided work

75%

89.5%

Ratio of public:private funding

80:20

12.4:87.6

Value of work completed/Agency budget

2:1

3.25:1

Approved Contractors list

Annual review

Ongoing

Percentage of client satisfaction questionnaires

66%

94.5%

Percentage satisfied with Homewise

95%

100%

Percentage satisfied with contractor

90%

100%

Number of maintenance surveys carried out

30

171

b. To provide advice on financing home repairs and improvements

Number of clients given assistance

750

775

c. To act as a referral agency connecting clients with national energy efficiency work provider

Number of referrals

500

456

Number of clients having works done

400

339

d. To provide additional support to older/disabled people to aid independent living

Number of clients supported

1000

1576

Average number of days from enquiry to completion

Aids 8 days

Small repairs - 30 days

6.66 

5.00

e. To assist the local authority by playing an appropriate role in regeneration and similar initiatives

No. of regeneration and similar projects participated in

100%

100%