OBJECTIVES

PERFORMANCE INDICATOR

TARGET

ACHIEVEMENTS

1.4.10 to 30.6.10

To provide a fully comprehensive service to assist clients to identify

      and carry our housing repairs and improvements

Number of enquiries

by personal visit

by telephone

by letter/email

1000

1000

1000

254

284

320

Time from enquiry to first action

1 week

0.0 week

Average number of weeks from enquiry to completion

Minor works - 8 weeks

Major works - 20 weeks

3.4 weeks

9 weeks

No of clients receiving assistance to carry out works

1,500

787

Value of work

£500,000

£123,991.65

Tenure - owner occupier

80%

84.7%

% of clients who continue to live independently

70%

99.7%

BME clients as % of all clients

8%

2.8%

Elderly clients as % of all clients

60%

86%

Disabled clients as % of all clients

9%

51.2%

Percentage of non grant aided work

75%

91%

Ratio of public:private funding

80:20

12.4:87.6

Value of work completed/Agency budget

2:1

1:1.03

Approved Contractors list

Annual review

Ongoing

Percentage of client satisfaction questionnaires

70%

80.7%

Percentage satisfied with Homewise

95%

100%

Percentage satisfied with contractor

90%

100%

Number of maintenance surveys carried out

30

46

b. To provide advice on financing home repairs and improvements

Number of clients given assistance

750

216

c. To act as a referral agency connecting clients with national energy efficiency work provider

Number of referrals

550

211

Number of clients having works done

400

 91

d. To provide additional support to older/disabled people to aid independent living

Number of clients supported

1000

446

Average number of days from enquiry to completion

Aids 8 days

Small repairs - 30 days

7.22

8.27

e. To assist the local authority by playing an appropriate role in regeneration and similar initiatives

No. of regeneration and similar projects participated in

100%

100%