|
OBJECTIVES
|
PERFORMANCE
INDICATOR
|
TARGET
|
ACHIEVEMENTS
1.4.10
to 31.3.11
|
1.4.11
to 30.9.11
|
- a. To provide a fully comprehensive
service to assist clients to identify
and carry our housing repairs and improvements
|
|
|
|
|
Number
of enquiries
|
by
personal visit
by
telephone
by
letter/email/fax
|
1000
1000
1000
|
1208
1435
1279
|
524
700
578
|
|
|
Time
from enquiry to first action
|
1
weeks
|
0.15
weeks
|
0.15
weeks
|
|
|
Average
number of weeks from enquiry to completion
|
Minor
works - 8 weeks
Major
works - 20 weeks
|
4.3
weeks
7.9
weeks
|
7.45
weeks
3.7 weeks
|
|
|
No
of clients receiving assistance to carry out works
|
2500
|
3136
|
1588
|
|
|
Value
of work
|
£500,000
|
£686,987.34
|
£335,614.47
|
|
|
Tenure
- owner occupier
|
80%
|
86.85
|
89.2%
|
|
|
% of
clients who continue to live independently
|
70%
|
96.5%
|
96.35%
|
|
|
BME
clients as % of all clients
|
8%
|
2.3%
|
2.33%
|
|
|
Elderly
clients as % of all clients
|
60%
|
92.75
|
81.6%
|
|
|
Disabled
clients as % of all clients
|
9%
|
43.75%
|
45.3%
|
|
|
Percentage
of non grant aided work
|
75%
|
90.5%
|
86.5%
|
|
|
Ratio
of public:private funding
|
80:20
|
10.5:89.5
|
5.8:94.2
|
|
|
Value
of work completed/Agency budget
|
2:1
|
4.3:1
|
2.4:1
|
|
|
Approved
Contractors list
|
Annual
review
|
100%
|
100%
|
|
|
% of
client satisfaction questionnaires returned
|
70%
|
87.2%
|
77.5%
|
|
|
Percentage
satisfied with Homewise
|
95%
|
100%
|
100%
|
|
|
Percentage
satisfied with contractor
|
90%
|
100%
|
100%
|
|
|
Number
of maintenance surveys carried out
|
300
|
238
|
82
|
|
b.
To provide advice on financing home repairs and improvements
|
|
|
Number
of clients given assistance
|
750
|
800
|
566
|
- c. To act as a referral
agency connecting clients with national energy efficiency work
provider
|
|
|
Number
of referrals
|
550
|
509
|
343
|
|
|
Number
of clients having works done
|
400
|
378
|
281
|
|
d.
To provide additional support to older/disabled people to aid independent
living
|
|
|
Number
of clients supported
|
1500
|
1822
|
1022
|
|
|
Average
number of days from enquiry to completion
|
Aids
8 days
Small
repairs - 30 days
|
8.12
10.51
|
7.63
10.24
|
|
e.
To assist the local authority by playing an appropriate role in
regeneration and similar initiatives
|
|
|
Number
of regeneration and similar projects participated in
|
100%
|
100%
|
100%
|
|
|
|
|
|
|
|
|
|
|
|
|
